Conflict is a natural part of human interaction, but the way we handle it often determines whether it escalates into a destructive cycle or becomes an opportunity for growth. In many conflicts, individuals tend to focus on the negative aspects of the other person's behavior, often leading to misunderstandings, hurt feelings, and further animosity. What if there was a different way to approach conflict resolution—one that seeks to understand the positive motivations behind dysfunctional behavior? In this article, we'll explore the idea of looking for positive, health-seeking motives behind conflicts and how it can pave the way for more effective and harmonious resolutions.
It's a common tendency to become experts in pinpointing each other's flaws and shortcomings during conflict. When we disapprove of someone’s dysfunctional or harmful behaviour, our natural reaction is to assume negative intentions behind those actions. However, by shifting our perspective, we can begin to unravel deeper motives that drive these actions.
Consider a situation where a teenager rebels and becomes disrespectful towards adults. This triggers reactions that are normally confrontational. The adult gets upset, assuming conflict and disrespect to have been the motive. Let’s take a step back and consider the healthy intentions behind it.
Rather than jumping to conclusions about malicious intent, it's worth delving deeper into the reasons behind someone's actions. Although the behavior created conflict, the underlying drive is more likely a desire for autonomy. The teenager's actions may be stemming from a healthy need to assert independence and establish their identity.
By recognizing the positive motivation of seeking autonomy, we can now shift the conversation from judgement to curiosity. Instead of simply reprimanding the teenager, a more constructive approach would involve inviting the youth to explore their motives, acknowledging their need for autonomy, while also establishing boundaries that respect both parties' perspectives.
Identifying positive motivations doesn't mean condoning disruptive behavior. Rather, this approach opens the door to collaborating to find common ground, set boundaries and work toward solutions that address everyone's needs. A difficult conversation now becomes an opportunity for you to point out that just as they have a legitimate need for autonomy (or novelty, or excitement or whatever) you also have legitimate needs that deserves equal respect, perhaps in your case for connection, (or order or peace). When two conflicting parties understand and validate each other's underlying motivations, they can reframe the conversation and work as equals toward a resolution. This not only satisfies more of each person’s needs, it also shifts the relationship toward greater reciprocity.
Romantic couples I work with are often at odds due to differences in communication styles. Instead of casting blame and assuming negative intentions, they can engage in a conversation that explores the health-seeking intentions behind each communication preference. One person finds silence calming, yet may be viewed by their partner as uncaring, while the other’s desire for connection might be interpreted as intrusive and controlling. But the healthier needs for peacefulness and connection are both legitimate. Once this is recognized, they can shift from the unhappy impact to the health-seeking needs and begin working together to find strategies to meet the deeper needs in new ways
When you make an effort to uncover the positive intentions hidden behind unwanted behaviours , you’re on the way to building empathy, bridging gaps, and creating solutions that benefit everyone involved. You’re on a journey that builds stronger relationships along the way.
All because you noticed the positive need that motivated the hurtful behaviour.
ABOUT THE AUTHOR
Mike MacConnell, founder of Reflective Mediation, is an accredited family mediator, conflict coach, educator and author. He is the highest-ranked mediator on Google in the greater Toronto area, with over 180 5-star reviews. To book your free consultation click here.
