Mediation is a powerful tool for resolving conflicts and finding mutually beneficial solutions. As a family mediator, I have noticed that incorporating coaching into the mediation process, between sessions, and occasionally within a session, can enhance its effectiveness and help achieve a faster, more positive result.
Private coaching by the mediator isn’t traditionally offered because it risks the mediator/coach being perceived as aligning with one client over the other. I solve that by informing the non-coaching client about it in advance, and asking them to approve or veto the coaching opportunity. In every case I’ve ever had, the non-coaching client gladly agrees. They want the other party to negotiate more effectively.
Let’s explore some reasons why coaching can facilitate the mediation process:
1. Emotional Regulation: Strong emotions often hinder mediation. Perhaps a client is nervous, hesitant and barely participating. Or overly expressive and aggressive. By engaging in coaching between mediation sessions, individuals can explore the impact of their own approach in a safe space. Coaching equips participants with valuable emotional regulation techniques, helping those who are shy to speak up, for example, or those who are overly assertive to calm down, whatever will lead to a better outcome.
2. Communication Skills: One of the primary challenges in mediation is communication breakdown. Misunderstandings, misinterpretations, and ineffective communication can escalate conflicts and prolong the resolution process. With coaching, participants can improve their communication skillsoutside the formal mediation setting. They can learn active listening techniques, develop empathy, and gain a deeper understanding of their own communication styles and patterns. The quiet person can work at being heard and the expressive one to offer more space to the other.
3. Self-Reflection and Clarity: Coaching encourages self-reflection and self- awareness. By reflecting on their own values, needs, and expectations, individuals gain clarity about what they want and can express it more effectively. Coaching helps people identify their priorities, consider alternative perspectives, and explore creative solutions. This increased self-awareness allows individuals to approach mediation with a more focused and constructive mindset.
4. Goal Setting and Action Planning: Coaching sessions offer a structured environment for participants to set clear goals and develop strategies to meet them. Individuals can work collaboratively with their coach to identify actionable steps towards their objectives. By defining clear goals, participants gain a sense of direction and purpose.
5. Strengthening Relationships and Building Trust: With coaching, participants develop a deeper understanding of their own needs, as well as those of the other parties involved. This enhances open listening, which builds empathy and translates into more respectful communication. By promoting respectful interaction, coaching fosters an atmosphere of cooperation which can expedite a resolution.
Integrating coaching into the mediation process can be a game-changer. By providing coaching between mediation sessions on an as-needed basis, I offer participants a way to improve their mediation skills, resulting in faster, more successful outcomes. Building coaching into the process empowers individuals to navigate conflicts effectively and create more sustainable agreements.
ABOUT THE AUTHOR
Mike MacConnell, founder of Reflective Mediation, is an accredited family mediator, conflict coach, educator and author. He is the highest-ranked mediator on Google in the greater Toronto area, with over 180 5-star reviews. To book your free consultation click here.
