Reflective Mediation is about solving relationship problems by improving communication. You will be dealing directly with me, Mike MacConnell (and my intern for cases of separation and divorce). Whether through remote video-conference (especially during Covid) or in person, mediation clients meet face-to-face in respectful, facilitated conversations, to arrive at mutual agreement on their issues. Coaching clients work with me privately, face-to-face or by phone.
Inquiry by Email
Our work together usually begins with an email inquiry to (mike@reflectivemediation.ca or mikegmacconnell@gmail.com) I’ll reply asap answering any initial questions and scheduling a telephone call. If your first inquiry is by telephone, we’re already at the next step.
Telephone Conversation
I call this the “business call”. We arrange for me to call you, or you call 416-433-1314, essentially to vet one another. You want to get a sense of whether you would feel comfortable in this process, working with me, and to have your questions answered, while I’m determining whether your goals, needs and issues are well matched by my skill set.
This call is entirely free of charge, fully confidential, and usually takes about 30 to 45 minutes.
I want to get the broad strokes of your situation. I’ll be listening carefully to understand what the issues are, the obstacles you fear and what goals matter most. Next, I need to ensure you are making a fully informed decision before deciding on the process. These are my practical goals.
I’m also dedicated to a psychological goal. I frequently hear from people in pain, people who feel depleted, discouraged and stuck. My goal is to reassure every client that even the most dire situations CAN improve with calm self-care and respectful communication.
Getting Hired
Those calling about private coaching can move directly to financial arrangements once they have decided to move forward. In mediation cases, because another party is involved, I require a similar, no-charge “business call”. Fully-informed, voluntary decisions are essential from each participant. Once all parties have agreed to move forward, I email an Invoice for payment.
Fees
My standard hourly rate is $190 + HST = $215/hr. Flexible rates can be negotiated on an as-needed basis. Each party normally pays an equal share, thus $107.50/hr. each for a 2-party mediation. I ask for a retainer, preferably by e-transfer, representing anywhere from 3 to 10 hours, depending on the case.
I keep detailed docket on an excel spreadsheet which can be shared at any time upon request.
Any unused portion of the retainer is refunded immediately upon termination of our work together, regardless of the reason for its termination.
Once Hired
Our first conversation upon being hired will be a private, confidential Intake Session. This is the chance for the mediator to screen for trigger issues, and to allow each party to provide more detailed information about their situation, including things they might not wish to share during a joint joint session.
In cases of separation and divorce, each party will be emailed an Agreement to Mediate Form and a Mediation Intake Form to be completed and returned prior to the first Joint Session.
Joint Sessions
We now bring participants together for conversations directed toward respectful listening and collaborative solutions. This brings us into the heart of our work.
ABOUT THE AUTHOR
Mike MacConnell, founder of Reflective Mediation, is an accredited family mediator, conflict coach, educator and author. He is the highest-ranked mediator on Google in the greater Toronto area, with over 180 5-star reviews. To book your free consultation click here.
